![]() Compress the logs-MMDDYY-1xxxxxxx folder.ĥ. Copy the file and WD Apps folder to the newly-created folder.Ĥ. Navigate to C:\ProgramData\Western Digital\Logs. Create a new folder and name it logs-MMDDYY (date created) -1xxxxxxx (your case number). Contact WD support to create a case (the logs can also be uploaded to an existing case).Ģ. Then, you can follow the guidance below:ġ. Please make sure that hidden files and folders are enabled. If you still have problem with WD Drive Utilities, you can collect and submit software logs to WD support for additional review. Replace a damaged drive if it’s in warranty. Disconnect the drive and examine the drive for physical signs of damage such as dents or broken pins. Ensure that the power cable (if applicable) and data cable are securely connected on both ends.ģ. Install the latest Windows updates for the best performance and reliability.Ģ. To solve the problem of WD Drive Utilities quick drive test failed, you can try:ġ. ![]()
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